Returns & Exchanges

At Princessly, we want you to feel as beautiful as you look, which is why we offer a 30-day return policy on most items in their original, unworn condition. Please note that custom-made dresses and final sale items are non-returnable to ensure the highest quality for all our customers.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the garment is free of makeup, perfume, or alterations.

3

Ship the Item

Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our designated fulfillment center.

4

Receive Your Refund

Once our quality control team inspects and approves the return, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing